Terms of Service

Effective date: 15 May 2026 Applies to: refinedautonomy.ai and the services operated by Volency Pty Ltd (ACN 702 218 531, ABN 53 702 218 531), trading as Refined Autonomy

1. These terms

These Terms of Service (‘Terms’) govern your access to refinedautonomy.ai and your use of the services we provide (the ‘Service’).

If you use the Service for an organisation, you confirm that you can bind that organisation to these Terms.

If your organisation signs an order form, MSA, DPA, or other written agreement with us, that written agreement prevails over these Terms to the extent of any inconsistency.

2. Who we are

The Service is operated by Volency Pty Ltd (ACN 702 218 531, ABN 53 702 218 531), trading as Refined Autonomy (‘Refined’, ‘we’, ‘us’, ‘our’).

The Service supports agent deployment, governance, approval workflows, audit records, and related operational features. It uses a hybrid deployment model. Customer business data stays in the customer’s own environment in the ordinary course. We operate the service layer that supports authentication, governance metadata, support, billing, and platform operations.

3. Eligibility and account use

You must be at least 18 years old and able to enter a binding agreement to use the Service.

You must:

• provide accurate account information
• keep login details secure
• use the service only for lawful business purposes
• tell us promptly if you suspect unauthorised access

You are responsible for activity that occurs through your account or your organisation’s account, unless the activity results from our breach.

4. Acceptable use

You must not use the Service to:

• break any law
• infringe another person’s rights
• store, send, or process harmful code
• probe, scan, or test the service in an unauthorised way
• interfere with service performance or security
• bypass access controls or tenant boundaries
• upload or use content you do not have the right to use
• generate, distribute, or support fraud, abuse, harassment, or unlawful surveillance
• build or operate uses that create a material risk of harm to individuals without appropriate human review and governance controls

We may suspend or restrict access if we reasonably believe your use breaches these Terms, creates a security risk, or exposes us, our customers, or other parties to legal or operational harm.

5. Customer responsibilities

You remain responsible for:

• the legality, quality, and accuracy of your content and workflows
• the configuration choices your organisation makes
• your infrastructure if your deployment runs in your own environment
• your identity provider, third-party integrations, and API keys where you control them
• reviewing outputs before you rely on them in material contexts
• meeting your own privacy, employment, sector, and consumer-law obligations

If your organisation uses the Service to support decisions about people, your organisation must set and enforce suitable review, approval, and escalation controls.

6. AI outputs and human review

The Service uses large language models and other probabilistic systems.

Outputs may be incomplete, inaccurate, biased, out of date, or unsuitable for a particular purpose. You must review outputs before using them in legal, financial, health, employment, safety, or other high-impact contexts.

The Service is not legal, financial, tax, medical, or other regulated professional advice.

7. Fees and payment

If you buy a paid service from us, you must pay the fees and charges that apply to your plan, order form, or other commercial document.

Unless we agree otherwise in writing:

• fees are in AUD
• fees are non-refundable except where the law requires otherwise
• you must pay invoices by the due date
• we may suspend paid features for overdue accounts after reasonable notice

Taxes, duties, and bank charges are your responsibility unless the law says otherwise.

8. Beta features

We may offer preview, beta, pilot, or early-release features.

Beta features may change, contain defects, have reduced support, or be withdrawn at any time. We provide them ‘as is’ to the extent the law allows.

9. Privacy and data handling

Our Privacy Policy explains how we handle personal information we process directly.

The Service uses a hybrid data boundary. In the ordinary course:

• your business data stays in your own tenant or environment
• we process limited service data such as account details, authentication metadata, governance records, support records, and billing data

If we need temporary access to customer business data for support, we limit and log that access.

10. Third-party services

The Service may work with third-party services such as identity providers, cloud infrastructure, messaging tools, billing systems, and AI model providers.

Your use of third-party services may also be subject to those providers’ terms and privacy practices. We do not control third-party services.

11. Intellectual property

We own the service, the software, the documentation, and the material we create for the Service, except for content and rights that belong to you or another party.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during the term of your access, subject to these Terms and any commercial agreement with us.

You keep ownership of your content and the rights you already hold in it.

You give us the limited rights we need to host, operate, secure, support, and improve the service in line with these Terms, the Privacy Policy, and any written contract that applies.

12. Feedback

If you send feedback, suggestions, or improvement ideas, we may use them without restriction or payment, provided we do not disclose your confidential information when we do so.

13. Confidentiality

Each party must protect the other party’s confidential information with reasonable care and use it only as needed for the service relationship, unless the law requires disclosure.

This clause does not apply to information that is already public without breach, was already lawfully known, or was independently developed without misuse of confidential information.

14. Availability, changes, and support

We may update, improve, modify, or remove parts of the Service from time to time.

We will use reasonable care in operating the service, but we do not promise uninterrupted or error-free availability.

Support terms for paid customers may sit in a separate service schedule or order form.

15. Warranties and disclaimers

We warrant that we have the right to provide the service.

Except where the law does not allow it, we provide the Service and all related materials on an ‘as is’ and ‘as available’ basis. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes non-excludable rights you have under Australian law, including rights under the Australian Consumer Law where they apply.

16. Limitation of liability

To the maximum extent the law allows:

• we are not liable for indirect, incidental, special, consequential, or punitive loss
• we are not liable for loss of profit, revenue, goodwill, anticipated savings, or data arising from your use of the service
• our total liability arising out of or in connection with these Terms is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim

These limits do not apply to liability that the law does not allow us to limit, or to liability for fraud, wilful misconduct, or death or personal injury caused by negligence where the law applies that way.

17. Indemnity

You indemnify us against losses, claims, costs, and liabilities that arise from:

• your breach of these Terms
• your unlawful use of the service
• your content or workflows infringing another person’s rights

This indemnity does not apply to the extent we caused the matter through our own breach.

18. Suspension and termination

You may stop using the Service at any time.

We may suspend or terminate your access if:

• you breach these Terms
• your fees remain overdue after reasonable notice
• we must do so for legal, security, or operational reasons
• continuing to provide the service would expose us or others to material harm

On termination, your right to use the service ends immediately, subject to any separate written agreement that says otherwise.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia.

The courts of New South Wales, Australia have non-exclusive jurisdiction over disputes arising out of these Terms.

20. Changes to these terms

We may update these Terms from time to time.

If we make a material change, we will post the updated version at refinedautonomy.ai and use a reasonable notice method for the context. By continuing to use the service after the effective date of the updated Terms, you accept the updated Terms.

21. Contact

Questions about these Terms can go to support@refinedautonomy.ai.