Terms of Service

Effective date: 13 September 2026 · Last updated: 13 September 2026 · Applies to: refinedautonomy.ai and the services provided by Volency Pty Ltd (ACN 702 218 531, ABN 53 702 218 531), trading as Refined Autonomy

1. These terms

These Terms of Service (‘Terms’) govern your access to refinedautonomy.ai and your use of the services we provide (the ‘Service’).

If you use the Service for an organisation, you confirm that you can bind that organisation to these Terms.

If your organisation signs an order form, statement of work, MSA, DPA, or other written agreement with us, that written agreement prevails over these Terms to the extent of any inconsistency.

2. Who we are

The Service is provided by Volency Pty Ltd (ACN 702 218 531, ABN 53 702 218 531), trading as Refined Autonomy (‘Refined’, ‘we’, ‘us’, ‘our’).

We assess, design, build and deploy governed intelligence systems for your business, and we train your team to operate them. We work on a hybrid, local-first model: in the ordinary course your business data stays in your own environment, and we handle the design, build and governance of the system we deliver.

3. Definitions

• Engagement — a scope of work agreed in an order form or statement of work (‘Order Form’).
• your Deployment — the intelligence system we design, build and deploy for you, configured for your business and running in your environment.
• Reusable Components — our pre-existing and independently developed methods, frameworks, corpus, datasets, base and general-purpose models, harness, platform, tooling, instrumentation and know-how, together with any general (non-customer-specific) improvements to them.
• your Data — data you provide, or that is generated in or by your Deployment from your business.
• the Blueprint — the costed, governed design we deliver for your Deployment.

4. What we provide

Under an Engagement we: run a baseline audit; design or redesign the target intelligence workflow; build the intelligence assets (which may include a harness layer, a coordination layer, and specialist models, and may be deployed to edge, on-premises, hybrid or cloud to suit your objectives); deploy it within agreed boundaries; and train your team to operate and troubleshoot it. The specific deliverables for your Engagement are set out in your Order Form.

5. Ownership and licence

5.1 What you own. On payment of the fees for the relevant milestone or milestones, you own, in perpetuity: your Deployment; the Blueprint; your Data; any models fine-tuned on your Data; and the configurations, workflows and assets built specifically and solely for you. You may use, operate and modify these indefinitely, without any ongoing payment to us or any further involvement by us.

5.2 What we own. We retain all right, title and interest in the Reusable Components. Nothing in an Engagement transfers ownership of the Reusable Components to you. We remain free to use, develop and provide the Reusable Components to any other client.

5.3 Your licence to the Reusable Components. To the extent any Reusable Components are embedded in, or required to operate, your Deployment, we grant you a perpetual, worldwide, royalty-free, non-exclusive, non-transferable licence to use them solely as part of, and as necessary to operate, your Deployment. This licence survives completion or termination of the Engagement, so you can keep running your Deployment indefinitely.

5.4 Licence limits. The licence in clause 5.3 does not permit you to sell, sublicense, distribute or make the Reusable Components available to third parties on a standalone basis, or to extract, reverse-engineer or use them to build a competing product or service. The licence in clause 5.3 is irrevocable except in the case of your material breach of this clause 5.4 that you do not cure within a reasonable period after we notify you of it.

5.5 Your Data. You retain all rights in your Data. We do not use your Data, or models fine-tuned on your Data, for any other client. We may use general, non-customer-specific learnings and de-identified, aggregated insights (that do not identify you or reveal your confidential information or Data) to improve our Reusable Components.

6. Fees and payment

Fees are as set out in the applicable Order Form. Fees are value-based and milestone-gated: agreed amounts are invoiced as each defined milestone is delivered and accepted. An Engagement may also include a results-linked component or a credited introductory session if agreed in your Order Form.

Unless we agree otherwise in writing:

• fees are in AUD
• fees are non-refundable except where the law requires otherwise
• you must pay invoices by the due date

Taxes, duties, and bank charges are your responsibility unless the law says otherwise.

7. Support and evolution

No ongoing or recurring support is included, and we are not a managed-service provider. After delivery, you own and operate your Deployment independently.

If you want support, changes, or an evolution of your Deployment, we offer that on request, scoped and quoted as a separate Engagement or Order Form. Neither party is obliged to enter an ongoing arrangement.

8. Eligibility and account use

You must be at least 18 years old and able to enter a binding agreement to use the Service.

You must:

• provide accurate account information
• keep login details secure
• use the Service only for lawful business purposes
• tell us promptly if you suspect unauthorised access

You are responsible for activity that occurs through your account or your organisation’s account, unless the activity results from our breach.

9. Acceptable use

You must not use the Service to:

• break any law
• infringe another person’s rights
• store, send, or process harmful code
• probe, scan, or test the Service in an unauthorised way
• interfere with Service performance or security
• bypass access controls or tenant boundaries
• upload or use content you do not have the right to use
• generate, distribute, or support fraud, abuse, harassment, or unlawful surveillance
• build or operate uses that create a material risk of harm to individuals without appropriate human review and governance controls

We may suspend or restrict access if we reasonably believe your use breaches these Terms, creates a security risk, or exposes us, our customers, or other parties to legal or operational harm.

10. Your responsibilities

You remain responsible for:

• the legality, quality, and accuracy of your content and workflows
• the configuration choices your organisation makes
• your infrastructure where your Deployment runs in your own environment
• your identity provider, third-party integrations, and API keys where you control them
• reviewing outputs before you rely on them in material contexts
• meeting your own privacy, employment, sector, and consumer-law obligations

If your organisation uses the Service to support decisions about people, your organisation must set and enforce suitable review, approval, and escalation controls.

11. AI outputs and human review

The Service uses large language models and other probabilistic systems.

Outputs may be incomplete, inaccurate, biased, out of date, or unsuitable for a particular purpose. You must review outputs before using them in legal, financial, health, employment, safety, or other high-impact contexts.

The Service is not legal, financial, tax, medical, or other regulated professional advice.

12. Privacy and data handling

Our Privacy Policy explains how we handle personal information we process directly.

The Service uses a hybrid, local-first data boundary. In the ordinary course:

• your business data stays in your own environment
• we process limited service data such as account details, authentication metadata, governance records, support records, and billing data

If we need temporary access to your business data for support, we limit and log that access.

13. Third-party services

The Service may work with third-party services such as identity providers, cloud infrastructure, messaging tools, billing systems, and AI model providers.

Your use of third-party services may also be subject to those providers’ terms and privacy practices. We do not control third-party services.

14. Feedback

If you send feedback, suggestions, or improvement ideas, we may use them without restriction or payment, provided we do not disclose your confidential information when we do so.

15. Confidentiality

Each party must protect the other party’s confidential information with reasonable care and use it only as needed for the relationship, unless the law requires disclosure.

This clause does not apply to information that is already public without breach, was already lawfully known, or was independently developed without misuse of confidential information.

16. Availability and changes

We may update, improve, modify, or remove parts of the Service from time to time. This does not affect a Deployment you already own and operate.

We will use reasonable care in providing the Service, but we do not promise uninterrupted or error-free availability.

17. Warranties and disclaimers

We warrant that we have the right to provide the Service.

Except where the law does not allow it, we provide the Service and all related materials on an ‘as is’ and ‘as available’ basis. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes non-excludable rights you have under Australian law, including rights under the Australian Consumer Law where they apply.

18. Limitation of liability

To the maximum extent the law allows:

• we are not liable for indirect, incidental, special, consequential, or punitive loss
• we are not liable for loss of profit, revenue, goodwill, anticipated savings, or data arising from your use of the Service
• our total liability arising out of or in connection with these Terms is limited to the total fees you have paid us under the relevant Engagement

These limits do not apply to liability that the law does not allow us to limit, or to liability for fraud, wilful misconduct, or death or personal injury caused by negligence where the law applies that way.

19. Indemnity

You indemnify us against losses, claims, costs, and liabilities that arise from:

• your breach of these Terms
• your unlawful use of the Service
• your content or workflows infringing another person’s rights

This indemnity does not apply to the extent we caused the matter through our own breach.

20. Term and termination

An Engagement completes when the agreed deliverables are delivered and accepted under your Order Form.

Your ownership under clause 5.1 and your licence under clause 5.3 are not affected by completion or termination and continue in perpetuity, so you keep and can keep operating your Deployment. There is no lock-in.

Either party may end an in-progress Engagement as set out in the Order Form. We may suspend the licence in clause 5.3 only as allowed by clause 5.4.

21. Governing law

These Terms are governed by the laws of New South Wales, Australia.

The courts of New South Wales, Australia have non-exclusive jurisdiction over disputes arising out of these Terms.

22. Changes to these terms

We may update these Terms from time to time.

If we make a material change, we will post the updated version at refinedautonomy.ai and use a reasonable notice method for the context. Changes to these Terms do not affect a Deployment you already own, or your licence under clause 5.3.

23. Contact

Questions about these Terms can go to hello@refinedautonomy.ai.